Legal

MailMonk — Terms and Conditions

Last updated 27 August 2026 · Effective 27 August 2026

These Terms and Conditions (“Terms”) govern your access to and use of MailMonk, an email hosting service for custom domains, together with the MailMonk website, dashboard, APIs, and related services (collectively, the “Service”).

The Service is operated by Norbert Shavdia, an individual trading as MailMonk, of 17 Abashidze Street, Tbilisi, Georgia (“MailMonk”, “we”, “us”, “our”). MailMonk is a trading name and not a separate legal entity.

By creating an account, connecting a domain, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

1. Definitions

• Account — the account you create to access the Service.
• Customer Data — email messages, attachments, contacts, folders, settings, and any other data you or your Users send, receive, upload, or store through the Service.
• Domain — a domain name you connect to the Service and for which we route or host email.
• Mailbox — a single addressable email account provisioned under a Domain.
• Plan — the subscription tier you select (Hobby, Pro, Team, or any successor tier). Hobby is our free tier; Pro and Team are the paid Plans.
• User — an individual authorized by you to access a Mailbox or your Account.

2. Eligibility and Account Registration

2.1 You must be at least 18 years old, or the age of legal majority in your jurisdiction, to use the Service.

2.2 You must provide accurate, current, and complete registration information and keep it up to date. Authentication is handled by our identity provider; you are responsible for the security of your credentials and any second-factor devices.

2.3 You are responsible for all activity that occurs under your Account, including activity by your Users. You must notify us promptly at support@mailmonk.co if you suspect unauthorized access.

2.4 We may refuse registration, or suspend or close an Account, at our discretion where we reasonably believe these Terms have been breached.

3. The Service

3.1 What we provide. MailMonk provides hosted email on domains you control: mailbox provisioning, message send and receive, storage, spam and abuse filtering, webmail and standard protocol access, and DNS configuration tooling.

3.2 Domain ownership. You represent that you own or are authorized to administer each Domain you connect. You are solely responsible for maintaining registration of your Domain and for the accuracy of DNS records required by the Service (including MX, SPF, DKIM, and DMARC records or the CNAME delegations we provide in their place).

3.3 DNS configuration. We may offer automated DNS setup through Domain Connect, registrar API tokens, nameserver delegation, or manual record entry. Where you grant us access to configure DNS on your behalf, you authorize us to create, modify, and remove only those records reasonably necessary to operate the Service. You remain responsible for any other DNS records on the Domain. Deliverability depends on correct DNS configuration, and misconfiguration, expiry, or third-party changes to your Domain may interrupt mail flow.

3.4 Changes. We may modify, add, or discontinue features. Where a change materially reduces core functionality of a paid Plan, we will give reasonable prior notice by email or in the dashboard.

3.5 Beta features. Features labeled beta, preview, or experimental are provided as-is, may be changed or withdrawn without notice, and are excluded from any service commitments in these Terms.

4. Plans, Fees, and Billing

4.1 Plans and limits. Each Plan carries limits on Mailboxes, storage, Domains, sending volume, and other resources, as described on our pricing page at the time of purchase. Current tiers are the Hobby plan, which is free, and the paid Pro and Team plans. Plan limits and prices may change; changes to the price of an active subscription take effect at your next renewal, with at least 30 days’ notice.

4.2 Payment. Paid Plans are billed in advance through our payment processor. You authorize us and our processor to charge your payment method on a recurring basis for the Plan you select, plus applicable taxes, until you cancel. We do not store full payment card details.

4.3 Renewal. Subscriptions renew automatically for successive billing periods unless cancelled before the end of the current period.

4.4 Cancellation. You may cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period. Access continues until then; we do not provide pro-rata refunds for partial periods except where required by law.

4.5 No refunds. All fees are non-refundable. Without limiting that, we do not provide refunds or credits for partial billing periods, unused Mailboxes or storage, downgrades, periods of non-use, Accounts suspended or terminated for breach of these Terms, or dissatisfaction with the Service. Cancelling does not entitle you to a refund of fees already paid.

4.5.1 Consumer withdrawal right. If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract. By subscribing and requesting that the Service be made available immediately, you expressly consent to performance beginning during the withdrawal period and acknowledge that you lose the right of withdrawal once the Service has been fully performed. Where the Service has been partially performed, any refund will be reduced in proportion to what has been supplied.

4.5.2 Chargebacks. If you dispute a charge with your card issuer without first contacting us at support@mailmonk.co, we may suspend or terminate your Account immediately and recover from you the amount disputed together with any fees charged to us by our payment processor.

4.6 Overages and upgrades. If your usage exceeds your Plan limits, we may prompt you to upgrade, throttle usage, or charge for overage at published rates. We will not charge overage fees without notifying you first.

4.7 Non-payment. If payment fails, we may retry the charge, suspend the Service after notice, and delete Customer Data associated with a suspended Account after the retention period in Section 10.

4.8 Taxes. Prices exclude VAT, sales tax, and similar taxes unless stated otherwise. You are responsible for such taxes other than taxes on our income.

4.9 Hobby plan. The Hobby plan is provided without charge and without any availability commitment. We may modify, limit, or withdraw it at any time, and may reclaim resources from Hobby Accounts that show no sign-in activity for 90 consecutive days, after email notice.

5. Acceptable Use

You must not use the Service to send, store, or facilitate any of the following, and you must ensure your Users do not:

5.1 Unsolicited email. Bulk or commercial email sent without valid consent from recipients, purchased or scraped recipient lists, or mail sent in violation of applicable anti-spam law, including the GDPR and ePrivacy rules, the CAN-SPAM Act, and CASL. Every commercial message you send must accurately identify the sender and provide a working unsubscribe mechanism.

5.2 Deceptive or fraudulent mail. Phishing, spoofing, business email compromise, forged headers, false or misleading sender identity, or impersonation of any person or organization.

5.3 Malicious content. Malware, ransomware, exploit code, or links to any of the foregoing.

5.4 Illegal content. Content that is unlawful in any jurisdiction where it is sent, received, or stored, including child sexual abuse material, content that infringes intellectual property rights, and content that violates export control or sanctions law.

5.5 Harassment and abuse. Threats, stalking, doxxing, or harassment of any person.

5.6 Infrastructure abuse. Attempts to gain unauthorized access to the Service or to other accounts; probing, scanning, or load-testing our systems without written permission; circumventing rate limits, storage limits, or Mailbox limits; running open relays or open proxies; or using the Service to operate a mail-sending platform for third parties in a way not permitted by your Plan.

5.7 Resale. Reselling, sublicensing, or providing the Service to third parties except as expressly permitted by your Plan. You may connect a Domain you are authorized to administer on behalf of a client, provided the Account remains yours and you remain responsible for compliance with these Terms. You may not resell Mailboxes or offer the Service as a product of your own.

5.8 Reporting. Suspected abuse of the Service may be reported to abuse@mailmonk.co. We investigate reports and may act on them under Section 9.

6. Customer Data

6.1 Ownership. As between you and us, you own all Customer Data. We claim no rights in it.

6.2 Licence to operate. You grant us a limited, non-exclusive, worldwide licence to host, store, transmit, scan, index, back up, and otherwise process Customer Data solely to provide, secure, and support the Service, and to comply with law.

6.3 What we do not do. We do not sell Customer Data. We do not read message content for advertising or profiling purposes. Automated systems process message content for spam filtering, malware detection, search indexing, and abuse prevention. Personnel access message content only where you request support that requires it, where necessary to investigate a specific abuse or security incident, or where legally compelled.

6.4 Your responsibilities. You are responsible for the lawfulness of Customer Data and for obtaining any consents required from your Users and correspondents. You must not use the Service to store special categories of personal data, payment card data, or regulated health information unless you have independently assessed that the Service is appropriate for that purpose.

6.5 Backups. We maintain operational backups but do not offer a data recovery service. You are responsible for keeping your own copies of any Customer Data you cannot afford to lose. Export tooling is available in the dashboard.

7. Privacy and Data Protection

7.1 Our handling of personal data is described in our Privacy Policy, which forms part of these Terms.

7.2 Where we process personal data contained in Customer Data on your behalf, we act as processor and you act as controller within the meaning of the GDPR. Our Data Processing Addendum governs that processing and includes the Standard Contractual Clauses for transfers outside the EEA and UK where applicable.

7.3 We use subprocessors for hosting, mail transport, authentication, payment processing, and analytics. A current list is maintained at mailmonk.co/subprocessors. We will give notice of new subprocessors and you may object on reasonable data protection grounds.

7.4 We will notify you without undue delay after becoming aware of a personal data breach affecting Customer Data.

8. Availability and Support

8.1 We aim to provide the Service continuously but do not guarantee uninterrupted availability. Planned maintenance will be announced in advance where practicable.

8.2 Any uptime commitment and associated service credits applicable to paid Plans are set out in our Service Level Agreement. Service credits are your sole and exclusive remedy for failure to meet an uptime commitment. No uptime commitment applies to the Hobby plan or to beta features.

8.3 Support is provided by email at support@mailmonk.co on the terms described for your Plan.

8.4 Mail delivery depends on third-party networks, receiving providers, DNS resolvers, and reputation systems outside our control. We do not warrant that any particular message will be delivered, will not be classified as spam, or will arrive within a given time.

9. Suspension and Termination

9.1 By you. You may terminate at any time by cancelling your subscription and closing your Account.

9.2 By us. We may suspend or terminate your Account or any Domain, with notice where practicable, if:

• you materially breach these Terms, including Section 5;
• your use threatens the security, integrity, deliverability reputation, or availability of the Service or of other customers;
• payment is overdue and remains unpaid after notice;
• we are required to do so by law or by a competent authority.

9.3 Immediate action. Where use presents an urgent risk — active spam or phishing campaigns, malware distribution, or a live security threat — we may suspend without prior notice and notify you promptly afterwards.

9.4 Reinstatement. We may reinstate a suspended Account once the cause is remedied to our reasonable satisfaction. Repeated or deliberate abuse may result in permanent termination without refund.

9.5 Convenience. We may terminate a Hobby Account at any time. We may terminate a paid Account for convenience on 30 days’ notice, refunding fees paid for the unused portion of the current term.

10. Effect of Termination and Data Retention

10.1 On termination, your right to use the Service ends immediately.

10.2 We retain Customer Data for 30 days after termination, during which you may request an export. After that period we delete Customer Data from active systems, with deletion from backups following within 90 days, except where retention is required by law.

10.3 Where an Account is terminated for abuse under Section 9.3, we may retain relevant records for a longer period for legal, security, and evidentiary purposes.

10.4 Sections 6.1, 11, 12, 13, 14, 16, and 17 survive termination.

11. Intellectual Property

11.1 The Service, including its software, design, documentation, and brand, is owned by us and our licensors and is protected by intellectual property law. Except for the limited right to use the Service under these Terms, no rights are granted to you.

11.2 The MailMonk name, logo, and other marks may not be used without our prior written consent, except to accurately identify the Service.

11.3 If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation.

12. Third-Party Services

The Service integrates with third parties, including domain registrars, DNS providers, identity providers, and payment processors. Your use of those services is governed by their own terms. We are not responsible for their acts, omissions, availability, or content.

13. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure against all threats, or that Customer Data will never be lost or corrupted.

To the maximum extent permitted by law, and without limiting Section 14, we have no liability for: failure or delay in delivering, receiving, or storing any message; classification of your mail as spam by any receiving provider; listing of your Domain or our sending infrastructure on any blocklist; loss, corruption, or deletion of Customer Data; expiry, transfer, or misconfiguration of your Domain or its DNS records; outages or acts of registrars, DNS providers, hosting providers, or other third parties; or unauthorized access to your Account arising from your failure to secure your credentials.

Nothing in these Terms excludes liability that cannot be excluded by law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any statutory rights you have as a consumer.

14. Limitation of Liability

14.1 To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, goodwill, business, or anticipated savings, however caused.

14.2 Our total aggregate liability arising out of or relating to these Terms or the Service, whether in contract, tort, statute, or otherwise, is limited to the total fees you actually paid to us for the Service in the three months preceding the first event giving rise to the claim.

14.3 For Hobby Accounts, and for any claim arising from beta or preview features, our total aggregate liability is limited to USD 20.

14.4 Any claim must be brought within twelve months of the event giving rise to it, after which it is permanently barred, except where a longer period is required by law.

14.5 These limitations apply even if a limited remedy fails of its essential purpose, and apply to the maximum extent permitted by law.

15. Indemnification

You will defend, indemnify, and hold us harmless from any third-party claim, demand, loss, liability, or expense (including reasonable legal fees) arising from (a) Customer Data, (b) your use of the Service in breach of these Terms or applicable law, (c) messages sent from your Domains or Mailboxes, or (d) your infringement of any third party’s rights. This does not apply to the extent the claim arises from our breach of these Terms.

16. Changes to These Terms

We may update these Terms. For material changes we will give at least 30 days’ notice by email to your Account address or by prominent notice in the dashboard. Changes take effect on the stated date. Continued use after that date constitutes acceptance. If you do not accept the change, you may terminate before it takes effect and receive a pro-rata refund for the unused portion of any prepaid term.

17. Governing Law and Disputes

17.1 These Terms are governed by the laws of Georgia, without regard to conflict of law rules.

17.2 The courts of Tbilisi, Georgia have exclusive jurisdiction over any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17.3 If you are a consumer resident in the EU, you retain the protection of mandatory provisions of the law of your country of residence, and may bring proceedings in the courts of that country.

17.4 Before commencing formal proceedings, the parties will attempt in good faith to resolve the dispute by writing to legal@mailmonk.co and allowing 30 days for resolution.

18. General

18.1 Entire agreement. These Terms, together with the Privacy Policy, DPA, and any order form or Plan description, constitute the entire agreement between the parties and supersede all prior understandings on this subject.

18.2 Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets, on notice to you.

18.3 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary and the remaining provisions will stay in force.

18.4 No waiver. Failure to enforce a provision is not a waiver of the right to enforce it later.

18.5 Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of upstream networks, DNS infrastructure, or cloud providers.

18.6 Notices. We will send notices to your Account email address. You may send notices to legal@mailmonk.co. Notices are deemed received on the next business day after sending.

18.7 Relationship. Nothing in these Terms creates a partnership, agency, or employment relationship.

18.8 No third-party rights. No person other than the parties has any right to enforce these Terms.

Contact

Norbert Shavdia, trading as MailMonk
17 Abashidze Street, Tbilisi, Georgia

General: support@mailmonk.co · Abuse: abuse@mailmonk.co · Legal: legal@mailmonk.co